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Tips: Be sure to mention specifically what you like about the service or product and, if appropriate, mention the names of individuals who have provided extra help.
Sample Letter #1:
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Sample Letter #2:
We want you to know how much we appreciate the way you have cared for our lawns and flowers this year. I can't remember a time when our lawns have looked so nicely groomed and weed-free, or when the flowers have been more beautiful. Several visitors to the corporate headquarters have commented on how nice things look. Thank you for your excellent service.
Sample Letter #3:
Thank you for your prompt deliveries to our Doe Plant.
In our business we must get our products to the stores on a regular schedule. We rely on dependable service from suppliers like you to help us keep our schedule and satisfy our customers. We want you to know that we appreciate your efforts and look forward to continuing our business relationship.
Sample Letter #4:
Thank you for the computer benchmarks produced by Springfield Computer Associates; they really are excellent!
Computer benchmarks produced by an independent third party such as your company provide a professional and unbiased standard that the industry relies on for making critical purchasing decisions. In addition, the software is easy to use and is updated regularly.
Thank you once again for your contribution to the industry.
Or, create your own letter with step-by-step instructions and choice sentences and phrases for each writing step:
1. Tell the supplier that you are pleased with the service or product.
Sentences:
We want you to know how pleased we are with the outstanding service you have given us.
I couldn't let our contract end without telling you how much I have enjoyed your friendly service.
For five years you have faithfully delivered top quality products to our door.
It's a pleasure to work with people who know the meaning of efficiency.
I would like to compliment your foreman on finishing the work a week before the deadline. I appreciate the timely completion and the excellent workmanship.
We have appreciated the friendly business relationship we have had with your company.
The brochure you created for us was a huge success.
Phrases:
have appreciated
have been impressed with
have enjoyed your
how satisfied we have been
how pleased we are
how very much
it's a pleasure to
never fail to be impressed
our sincere appreciation
so rare nowadays
such excellent quality
the outstanding service
the quality of
to let you know
to thank you for
top quality products
want to express our
want you to know
2. Elaborate on the compliment.
Sentences:
Rarely has a supplier given us such complete cooperation.
We have always been able to rely on your flexibility and courteous service.
Your staff has consistently made extra efforts to assist us in completing our projects on time.
Your supporting work on the Doe project did not go unnoticed.
You always seem to make something positive out of negative events.
Phrases:
a commendable job
at a very reasonable cost
come through for us
consistently excellent service
creativity and initiative
did a great job
know that we can depend on
knowledgeable and helpful
made a special effort to
most satisfactory relationship
rendered invaluable assistance
save me the trouble
strong and durable
such impressive efficiency
the wonderful service you provide
tireless efforts
to meet our needs
well before the deadline
3. Add a final word of thanks.
Sentences:
Thank you for your support.
Thank you for your assistance.
We look forward to many more years of cooperation. Thanks.
Thank you for the timely deliveries.
Thank you for your promptness.
Phrases:
a continuing relationship
buy from you again
convey our thanks
dealing with you again
for the excellent service
for the fine job you did
look forward to
many more years of
mutually profitable relationship
our sincerest thanks
our wholehearted appreciation
please accept our
please pass on my
producing such a fine
thank everyone involved
thank you for
the next time
the quality of
trying your other products
will come back to you
will be sure to
working with you again
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